Zendesk User License Report [Template]

Overview

License and user management is important to protect the security of your Zendesk ticketing data in addition to controlling costs. Periodically, organizations should perform the following tasks

  • Audit all user accounts with administrative access
  • Audit user roles
  • Audit whether or not certain users require a license
  • Disable inactive/unused accounts
  • Remove licenses from inactive/unused account

How it works

This template will retrieve all non end-user accounts within Zendesk and email a report summarizing access control, license assignment and login information. Furthermore, you can configure warning and alert thresholds highlighting user account inactivity.

Requirements

Getting started

To start using this template, perform the following:

  1. Launch the Import Zendesk Support Dataset template from the library and follow the instructions
  2. Optionally schedule the template as a recurring job

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