Overview
Zendesk ticket insight is an important part of creating an effective team. Reporting is manually accomplished today (if you have purchased a Zendesk reporting option). Having reports readily available at the beginning of your day can help you to find places of opportunities in creating a better customer experience and efficient operations.
This report provides you with insight on:
- Satisfaction statistics - Understand why your CSAT is low and where they are coming from
- Solved ticket statistics - Determine if you’re getting the velocity you need in your organization
- Comment statistics - Understand the productivity of your team
How it works
This template allows you to select the groups in which you would like to evaluate tickets from in addition to specifying custom or predefined date ranges such as:
- This week
- This month
- This quarter
- This half year
- This year
- Yesterday
- Last week
- Last month
- Last quarter
- Last half year
- Last year
Requirements
Getting started
To start using this template, perform the following:
- Launch the Zendesk Agent Performance Report template from the library and follow the instructions
- Optionally schedule the template as a recurring job